Frequently Asked Questions
Everything you need to know about your Aircare experience.
What is the standard shipping timeframe for large appliances?
Standard shipping typically takes 5-7 business days. For larger units like air conditioners or high-capacity dehumidifiers, we use specialized freight carriers to ensure safe delivery, which may take up to 10 business days depending on your location.
Do Aircare products come with a manufacturer warranty?
Yes, all our appliances come with a comprehensive 1-year limited warranty that covers parts and labor for any manufacturing defects. Extended protection plans are also available for purchase at checkout.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for all unused appliances in their original packaging. Please note that a restocking fee may apply to large items, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
How do I track my order once it has been placed?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website. You can also monitor your shipment status directly through the 'Order History' section of your Aircare account.
Are your appliances energy-efficient?
Most of our products are Energy Star certified, meaning they meet strict energy-efficiency guidelines set by the EPA. This helps you reduce your carbon footprint and save money on monthly utility bills.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home appliances over time.